![]() This allows agents to see the customers name rather than a number, saving them time as they don’t need to identify who the customer is, plus it also reduces the customers frustration as they no longer need to explain who they are. This integration saves businesses a tremendous amount of time since there is only one database to manage and any changes made to a contact on the Exchange side are automatically reflected within the 3CX Phonebook. Integration with Salesforce, Microsoft Dynamics, Sage ACT!, SugarCRM, Google Contacts and Microsoft Outlook comes as standard with 3CX Phone System Pro. CRM integration increases productivity as you receive accurate activity reports as all calls are automatically logged without the need for the user to manually create the records. Missed calls are logged and linked to the customer’s record so that customer service personnel can quickly call them back.
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